By Derk J. Boss
Just about all incidences of dishonest, robbery, fraud, or loss should be detected during the surveillance of serious transactions, audit observations, and stories of key metrics. offering proven-techniques for detecting and mitigating the ever-evolving threats to on line casino protection, this publication covers the center abilities, wisdom, and strategies had to guard on line casino resources, visitors, and staff. Drawing at the authors’ six many years of mixed event within the undefined, on line casino safety and Gaming Surveillance identifies the most typical threats to on line casino defense and offers particular recommendations for addressing those threats. From actual defense and safety administration to desk and gaming surveillance, it info various top perform innovations, concepts, and strategies, as well as the metrics required to successfully video display operations. The authors spotlight beneficial research instruments, together with interview recommendations and proof collecting. additionally they conceal IOU patrol, tri-shot assurance, surveillance audits, hazard research, card counting, online game defense innovations, gamers’ membership robbery and fraud, surveillance commonplace working systems, nightclub and bar safety, in addition to surveillance education. entire with a thesaurus of gaming phrases and a resource-rich appendix that incorporates worthy varieties, this booklet covers every little thing surveillance and defense pros want to know to prevent high-profile incidents, high priced compliance violations and harm to estate and profit. It’s pros like Al and Derk who personify the professionalism that's the most important whilst constructing and working smooth on line casino safeguard and surveillance departments. This ebook will fast develop into the Bible for any safety and surveillance officer.—Roger Gros, writer, international Gaming enterprise journal
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Additional resources for Casino Security and Gaming Surveillance
Keep in mind that he always watched the pit and was evaluating players on a routine basis. And he didn’t know basic strategy? No wonder the team wasn’t detecting losses and needed training. This example is a reality 24 Game Protection in a lot of places. If you want to avoid this in your own operation, insist that your people practice daily and test them frequently. Being an expert, or at least very knowledgeable, in basic strategy, critical index, and card counting will help you detect suspicious play or will help you eliminate the play as suspicious.
I can’t stress enough the importance of speed, knowledge, and skill for an operator. You must always keep in mind that someone is out there on your property cheating, stealing, or otherwise harming your fellow employees or the guests of your property. If it is not occurring on the table, machine, or area that you’re looking at, its occurring somewhere else, and you must detect (find out) where that is. 1 Case History In one of my staff’s first use of an IOU patrol in the slot area (which wasn’t accepted well by the staff; they wanted to be in the pit, which is still true of most surveillance teams to this day), the investigator assigned found something unusual in the high action slot area.
It was apparent that these activities had been going on for a long time and were certainly the primary reasons that the food costs in this area were always higher than they were supposed to be. The food and beverage director immediately made adjustments to personnel and to policy and procedure. Of course, it amazed everyone that a quiet surveillance room was now catching things seemingly left and right. It also showed the surveillance personnel that they could catch thefts and they could be a force in the protection of the property.